1. Overview
Luminare Press (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who participate in our SMS messaging program. This Privacy Policy explains how we collect, use, disclose, and safeguard the personal information you provide when you opt into receiving text messages from us via our Twilio-powered messaging platform.
This policy applies solely to our SMS communications program and supplements our general Privacy Policy. By opting into our SMS program, you acknowledge and consent to the practices described herein.
2. Information We Collect
2.1 Information You Provide
- Your mobile phone number when you opt in to our SMS program.
- Your name and contact preferences as provided during the registration or onboarding process.
- Confirmation responses and replies you send to our messages (e.g., “YES,” “CONFIRM,” “STOP”).
- Any written content you submit via SMS in the course of your book publication process.
2.2 Automatically Collected Information
- Message delivery status and timestamps provided by Twilio.
- Device type and carrier information (as available from our messaging platform).
- Opt-in and opt-out records, including date and time of consent.
3. How We Use Your Information
We use the personal information collected through our SMS program for the following purposes:
- Sending milestone notifications, status alerts, and progress reports related to your book publishing project. Book publication updates:
- Requesting and receiving your written confirmation for publication decisions, proof approvals, contract acknowledgments, and other key milestones. Action confirmations:
- Responding to inquiries or confirmations you send to us via SMS. Service communications:
- Maintaining records of your messaging preferences and consent status. Program administration:
- Fulfilling our legal obligations under applicable telecommunications and privacy laws. Legal compliance:
We do not use your mobile number for marketing campaigns unrelated to your active publishing project without your express additional consent.
4. How We Share Your Information
We do not sell, rent, or trade your mobile phone number or personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:
- Our third-party SMS platform provider processes your messages and phone number solely to deliver our SMS communications. Twilio is bound by its own privacy policy and data processing terms. Twilio, Inc.:
- Other vendors who support our publishing operations and who are contractually obligated to protect your information. Service providers:
- When required by applicable law, court order, or governmental authority. Legal requirements:
- In connection with a merger, acquisition, or sale of all or a portion of our assets, subject to appropriate confidentiality protections. Business transfers:
5. Data Retention
We retain your mobile phone number and related SMS records for as long as your publishing relationship with Luminare Press is active, and for a period of one (1) year thereafter, unless a longer retention period is required by law. Opt-out records are retained indefinitely to honor your preferences.
6. Your Rights and Choices
6.1 Opt-Out
You may opt out of our SMS program at any time by replying STOP to any message you receive from us. Upon receipt of your STOP request, we will send a one-time confirmation message and cease all further SMS communications except as required by law.
6.2 Help
For assistance, reply HELP to any of our messages or contact us directly at the contact information provided in Section 9 below.
6.3 Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us at the address provided in Section 9.
7. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our SMS program is intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will delete it promptly.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our SMS practices, please contact us:
Luminare Press
Email: info@luminarepress.com
Mailing Address: 442 Charlenton St, Eugene, OR, 97401
Phone: 541-636-3102
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via SMS or by updating the effective date above. Your continued participation in our SMS program following any changes constitutes your acceptance of the updated policy.