Who we are

We are Luminare Press, based in Eugene, Oregon, U.S.A and located online here at https://www.luminarepress.com/

What personal data we collect and why we collect it

We collect information about you during the process of your submitting and estimate, making a consultation appointment or paying a deposit for a project. While you visit our site, we’ll track

When you interact with these portions of the site, we’ll ask you to provide information including your name, email address, phone number, and credit card/payment details if you are making a payment. We’ll use this information to:

  • Send you information about your appointment or estimate
  • Respond to your requests, questions or complaints
  • Process payments and prevent fraud
  • Send you email marketing messages, if you choose to receive them

Contact forms

If you use the contact form(s) on our site, we collect from the fields that you provide to us.

Appointments

If you schedule an appointment with us online, we store some basic personal information that is collected on the form, that you enter, along with the date and time of your appointment, so that we may have it on our calendar.

Who on our team has access

Members of our staff have access to appointment information, and any information you send to us requesting an estimate. Our team members have access to this information to help support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example:

  • PAYMENTS: We use a third party service called Stripe to process credit card payments for those who choose to pay any of their fee online. We do not store any of your credit card information, but your name and payment information is passed along to Stripe so they can process payment. If you have questions about that data, you may access Stripe’s privacy policy at stripe.com/us/privacy.
  • EMAIL MARKETING: If you choose to join our mailing list, we pass your name and email address along to a third party, Constant Contact, which we use to manage our newsletters and other mailings. See Constant Contact’s privacy policy at www.constantcontact.com/legal/privacy-statement.
  • TRANSACTIONAL EMAIL: Transactional email for orders, password recovery etc., is handled by a service called Mailgun. You may visit Mailgun’s privacy policy at www.mailgun.com/privacy-policy.
  • ANALYTICS: We use Google Analytics to help us understand how our customers use the site–you can read more about how Google uses your personal information at google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics at google.com/dlpage/gaoptout

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

We generally keep records of appointments indefinitely for our internal record-keeping. This includes your name, contact information and times of the appointment.

Information about estimates or general inquiries is transmitted to us via email and is not stored on this website for any length of time.

What rights you have over your data

You can request to receive a copy of any personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Contacting us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

541-554-7574

info@luminarepress.com